I can't believe that! Two things we always asked clients to do when I was working customer support in telecomms - first, reboot the router,turn it off & leave it 5 mins before turning back on (no idea of the technical reason, but 50% of folk never rang back,so it worked), and second, check the microfilter - it's such a simple thing,and they're only a few cents,worth keeping a spare in.
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